Professional cleaning of the apartments is carried out by a team of specialists who arrive at the apartment immediately after check-out. In some cases, specialists in dry cleaning of fabric surfaces (mattresses, sofas, carpets, curtains) are involved. 

The implementation of the advertising campaign, along with partnership contracts with companies from other cities and countries, creates a flow of reservations and tenants, and is a mandatory element of real estate management. Advertisements for apartments are published on more than 50 national and international specialized sites. There are also systematic marketing strategies and campaigns on social networks, messengers, targeted and contextual advertising, and other methods of advertising real estate on the Internet.

We pay utility bills and transfer indicators for the services used monthly after the 25th of the previous month. All indicators and payments are recorded in the internal registers of our company. Our employees also communicate with utility providers.

With the help of modern technology, we control the temperature in the apartment at 19-22 degrees. Before and after the winter season, our employees carry out preventive work on the heating and water heating system. We also optimize energy consumption by facilities.

All bed linen and towels are fully laundered after check-out in accordance with hotel policies. Washing is carried out by qualified specialists in purified and softened water with the addition of professional chemicals. At the end of the cycle, the bed linen is ironed on an industrial ironing machine, packed and delivered to the technical premises of our company's offices for storage. 

 Employees of this department provide effective pricing that meets market conditions, the correctness of the reservation, the absence of overlays for reservations, adjustment of reservations and communication with guests on reservations. Employees of this department hold the most responsible position in our company, as they manage the operational processes of the TRUST apartment network.

Information support of guests during the stay is an important component of providing quality service. Employees of our company always communicate with guests and provide a wide range of advisory information.

As a business entity operating in the hotel business and real estate, we pay a single social contribution, taxes and tourist tax in the amounts and terms provided by the legislation of Ukraine.

Concierge services contact guests one day before check-in, check-in and continue to communicate with guests throughout the stay.  In addition to accompanying guests during their stay, the concierge monitors compliance with the proper technical condition of the apartments in accordance with the rules established by the administration of the TRUST apartment network.

Our network of apartments provides additional services to its guests. The full list of services can be found on the relevant page of our website . The list of additional services is formed on the basis of practical knowledge gained as a result of the company's activities in the field of real estate management since 2015 , taking into account the needs of our guests.

For comfortable work you need to establish contact with neighbors who live in apartments next to apartments that are rented or long-term rent. Our staff takes control of this process and does not involve the owner of the apartment.

Basic repairs are carried out in the event of any malfunctions. Also, once every two quarters, our employees carry out scheduled repairs, including renovation of whitewashing and other types of repairs.

To ensure order and resolve individual conflicts in the network of apartments TRUST there is a specially formed department for conflict resolution "Security Service".

After check-out, guests leave their feedback about the accommodation and the service provided to them. Sometimes the feedback is positive, sometimes negative. The quantity and quality of bookings or leases mostly depend on the ratio of positive and negative feedback. After guests leave feedback, our managers communicate with guests to learn about their recommendations for improving the quality of housing. 

In order to provide quality accommodation services in the facilities managed by our network, apartments must always be in good condition. That is why our staff carefully ensures that all equipment is in good condition and undamaged. In cases where any equipment in the apartment requires repair or maintenance, we perform this work within 24 hours.