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On this page you can read all the terms of the privacy policy

Privacy Policy

1. Privacy Policy

This Privacy Policy governs the process of receiving, processing and storing data that the site receives from individuals and legal entities as part of the provision of housing services for daily rent and comes into force on 06/01/2015. This data can be used exclusively in the interests of guests and users of the site:

  • to improve the quality of services provided;

  • to introduce the latest technological developments;

  • to form loyalty programs and provide better conditions for using services.

Starting to use the services of the TRUST apartment chain, the User automatically confirms acceptance of the provisions of this Policy, unconditionally accepts it and gives his consent to the site to collect and process personal data. The user can at any time break off his relationship with the portal, change or delete the information provided using the support service.

2. Which datas are collected and which methods we are using?

In order to be able to use the services of the site, users provide several types of data. Their collection is done by filling in forms on the site or by telephone.

3. The main data that is collected in the process of using the site:


  • Email address

  • phone number (s);

  • name and surname;

  • country and place of residence.

4. Other data provided by the User

The site collects and stores information, the provision of which is optional and is carried out at the request of the User:

  • profile photo;

  • additional profile information;

  • Information about visitors to the site in other services and social networks (for example, a Google account, Facebook, Instagram and others).

5. Information and data about the User from third parties

Please note that uses information and data about the User received from partners, other Users and third-party systems:

  • if the User logs in to the site using third-party services (for example, a Google account, Facebook, etc.), the Portal receives data from these profiles. Thus, if the User wants to restrict access or change them, he needs to use the service with which authorization was performed;

  • after confirmation of the fact of placing the guest in the apartment, the site can request information about the visit from the renting party and places it in its CRM system.

6. Data that is collected automatically

Some data and information about Users is collected automatically. These include data on the process of using the site, information provided by the support service. They are needed for an objective assessment of the quality of service with a view to its further improvement.

7. Cookies collected by the site

  • statistics on working with the site;

  • information about the interaction with the site;

  • information, history and details (including recordings of conversations) of the User’s request for support.

8. Why does the site use Users personal data?

The site collects and uses Users personal data for:

  • mailing notifications regarding the operation of the site and its services;

  • distribution of notifications on the status of orders made by the User, as well as on responses to posted ads;

  • mailing of advertising and marketing materials.

The Portal also uses the contact details of Users for communication between the administration and guests who search for accommodation for short-term accommodation on the website of the TRUST apartment chain.

9. What information and data may be transferred to third parties?

The list and nature of information and data about Users that may be transmitted by the site to third parties is determined by this Regulation. Data about Users can be transferred to third parties with the aim of:

  • improving the quality of the services provided and services to the partners of the company;

  • compliance with legislation and / or enforcement of court decisions, User data may be provided to representatives of government agencies upon request;

  • To ensure the payment, payment details are transferred to payment systems.

Personal data of Users can be partially published in the public domain. Guest reviews are posted on the Portal without restrictions and are available to all its visitors.

In case of any questions regarding the collection, processing and storage of Users' data, they can contact the support service of the company.

10. Cookies policy for the TRUST apartment chain


What are cookies:

  • Like most professional sites, this site uses cookies, which are tiny files that are downloaded to your computer, to improve your use. This page describes what information they collect, how we use them and why we need to save these cookies. We will also share information on how you can prevent the storage of these cookies, however, this may degrade or “break” certain elements of the functionality of the sites. For more information on cookies, see the Wikipedia article on HTTP cookies.


How We Use Cookies:

  • We use cookies for various reasons below. Unfortunately, in most cases there are no standard options for disabling cookies, without completely disabling the functionality and features that they add to this site. It is recommended that you leave all cookies turned on, even if you are not sure whether you will need them or not, in case they will be used to provide the services you use.


Disabling Cookies:

  • You can change the settings of cookies by adjusting the settings in your browser (see browser help for how to do this). We warn you that disabling cookies will affect the functionality of this and many other sites that you visit. Disabling cookies will also lead to the failure of certain functionality and capabilities of this site. Therefore, it is recommended not to disable cookies.


Cookies we set:

  • Cookies associated with the account. If you create an account with us, we will use cookies to manage the registration process and general administration. These cookies are mainly deleted when you exit your account, however, in some cases they may subsequently remain to remember your profile settings on the site.

  • Cookies related to authorization. We use cookies in the process of your authorization, thus the network remembers this action. This prevents re-authorization every time you visit a new page. These cookies are usually deleted or cleared when you do not use the site in order to provide access to limited functions and areas only when you log in to your account.

  • Cookies related to emails and newsletters. This site offers the service of subscribing to the newsletter and receiving emails and cookies, which can be used to remember information about whether you are already registered, and whether or not to display certain messages that can be valid only for users who are signed or not signed.

  • Cookies associated with forms. When transferring data via a form, such as those that can be found on contact pages or comment forms, cookies can be configured to remember user data for future correspondence.

  • Cookies site settings. In order to provide you with a great impression of using this site, we provide functionality for adjusting the settings of how this site works during its use. In order to remember your settings, we need to set cookies, so this information can be extracted every time you interact with the page.

Third Party Cookies. In special cases, we also use cookies provided by trusted third parties. The following list describes which third-party cookies can be found on our website:

  • This site uses Google Analytics, which is the most trusted and common analytics tool on the Internet, helps us understand how you use this site and the way in which we can improve your experience. These cookies can track things like the length of time you visit the site and the pages you visit so that we can continue to create interesting content. For more information on Google Analytics cookies, see the official Google Analytics page.

  • Third-party analytics is used to track and evaluate the use of this site so that we can continue to create interesting content. These cookies can track things like the length of time spent on the site or the pages you visit, which helps us understand how the site can be improved for you.

  • From time to time, we test new features and make subtle changes to the method of delivering information from the site. When we are still testing new features, these cookies can be used to make sure that you get the appropriate experience on the site, so we understand which optimizations our users value most.

  • Since we sell products, it is important for us to understand the statistics on how many visitors to our site actually make a purchase, and therefore it is such data that cookies will track. This is important for you, as it indicates that we can make clear business forecasts, which allows us to control our advertising and product costs in order to ensure the best price.

  • The Google AdSense service we use to advertise uses the DoubleClick cookie to display more relevant ads on the web and limits the number of times that ad can be displayed. For more information on Google AdSense, see the official Google AdSense privacy policy.

  • We also use social media buttons and / or plugins on this site that allow you to connect to the social network in various ways. For their work, such social media sites, including and, cookies that will be installed through our website, which can be used to improve your profile on the website, or files that can facilitate the use of data that work they contain, for various purposes, set forth in the relevant privacy policy.

11. More information

We hope that you have clarified these things, and as mentioned earlier, if there are things you are not sure you need, it’s mostly safer to leave cookies turned on in case they interact with one of the functions that you use on our site. This Cookies policy was created using the GDPR Cookies s Policy Template generator and GDPR Cookies s Policy Template based on the Privacy Policy Generator from TermsFeed.

However, if you are still looking for additional information, contact us by e-mail:

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